Troubleshooting

Fixing common eSIM issues

Most eSIM hiccups are quick to sort. Find your issue below for clear, step-by-step guidance. If you're still stuck, our support team is here whenever you need us.

Can't find an answer? Our support team is available 24/7.

Get help

Fixing common eSIM issues

Getting connected

Installing your eSIM

Managing your eSIM

Other questions

Fixing common eSIM issues

Getting connected

I can't use my data. What should I do?Step-by-step fixes for when your eSIM is installed but mobile data won't connect.

Why isn't my eSIM working properly?Each time you enter a new country, double-check these three settings.

No data connection: causes and solutionsWhat to try when there's no data access at all.

What could be behind my slow internet speeds?Why speeds vary, and the quickest thing to try first.

Installing your eSIM

I haven't received my QR code. What should I do?Where to find your QR code and the most common reasons it's missing.

Errors while scanning the QR codeThe four most common pop-up errors when adding an eSIM, and how to fix each.

I only have one device and can't scan the QR codeHow to install your eSIM by entering the details manually.

Managing your eSIM

How can I delete an eSIM from my phone?Steps for iOS and Android, and an important warning before you do.

What should I do if I accidentally deleted my eSIM?How to reactivate a profile you removed by mistake.

Other questions

What does "PDP Authentication Failure" mean?An iPhone connection error and the three steps that usually fix it.

Why is my IP address showing a different location?Why your visible location may differ from where you actually are.

How do I submit a bug report?What to include so we can fix it fast.